pk57 Privacy Policy — Your Data, Protected

1. Who We Are

pk57 is an internationally licensed online gaming platform operating at https://pk57.bet, offering Pakistani players access to live casino games, slot titles, and sports betting markets including cricket. References to "pk57", "we", "us", and "our" throughout this Privacy Policy refer to the pk57 platform and the licensed entity responsible for its operation.

pk57 acts as the data controller in respect of the personal information you provide when registering and using the platform. This means pk57 determines the purposes for which your personal data is collected and the means by which it is processed. Where pk57 engages third-party service providers to process data on its behalf, those parties act as data processors under pk57's instruction.

This Privacy Policy applies in full to all registered players, visitors to the pk57 website, and any individual whose personal data is processed in connection with the pk57 platform, regardless of their location within Pakistan — whether they are in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, or anywhere else across the country.

2. Information We Collect

pk57 collects personal information through several channels: directly from you when you register or interact with the platform, automatically when you browse or use the site, and from third-party verification and payment service providers. The categories of personal data we collect include:

pk57 does not collect special categories of sensitive personal data — such as racial or ethnic origin, religious beliefs, health information, or biometric data — unless specifically required by applicable law or our licensing obligations. Where such data is required, we will request your explicit consent prior to collection.

3. How We Use Your Data

pk57 uses the personal data we collect only for clearly defined and legitimate purposes. We do not use your data for purposes that are incompatible with those stated at the time of collection. The primary purposes for which pk57 processes your personal data are as follows:

• Account Management: Creating, maintaining, and administering your pk57 player account, verifying your identity, and communicating account-related information to you.
• Transaction Processing: Processing your deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK, and maintaining accurate records of all financial activity on your account.
• Legal & Regulatory Compliance: Fulfilling age verification obligations (21+ requirement), Anti-Money Laundering (AML) and Know Your Customer (KYC) checks, fraud prevention, and all other obligations imposed by pk57's international gaming licence.
• Platform Security: Detecting and preventing fraud, unauthorised access, bonus abuse, multi-accounting, and other activities that breach our Terms and Conditions or applicable law.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling, enforcing self-exclusions, and administering responsible gaming tools such as deposit limits and cooling-off periods.
• Service Improvement: Analysing aggregated usage data to improve the pk57 platform's performance, game selection, user interface, and overall player experience.
• Customer Support: Responding to your queries, resolving disputes, and maintaining records of support interactions for quality assurance purposes.
• Marketing Communications: Sending you information about pk57 promotions, bonuses, and new features — but only where you have consented to receive such communications. You may withdraw marketing consent at any time.

4. Legal Basis for Processing

pk57 processes your personal data only where a valid legal basis exists under applicable data protection law. The legal bases we rely upon are:

• Contractual Necessity: Processing that is necessary to perform our contract with you — specifically, the pk57 Terms and Conditions — including account creation, transaction processing, and game operation.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering legislation, age verification requirements, and our international gaming licence conditions.
• Legitimate Interests: Processing carried out in pursuit of pk57's legitimate business interests where those interests are not overridden by your rights. This includes fraud prevention, platform security, and service improvement through analytics.
• Consent: Processing carried out on the basis of your freely given, informed, and specific consent — primarily in the context of optional marketing communications. You may withdraw your consent at any time by contacting pk57 support or updating your account preferences.

5. Cookies & Tracking Technologies

pk57 uses cookies and similar tracking technologies on its website to enhance your browsing experience, maintain your session, and gather analytics data that helps us improve the platform. A cookie is a small text file placed on your device when you visit a website.

The types of cookies pk57 uses include:

• Strictly Necessary Cookies: These are required for the platform to function correctly. They maintain your login session, remember your preferences, and ensure secure navigation. You cannot disable these without affecting core platform functionality.
• Analytics Cookies: These help us understand how players interact with the pk57 platform — which games are most popular, how long sessions last, and where players encounter difficulties. This data is used in aggregated form and is not linked to individual identities.
• Functional Cookies: These remember choices you make — such as your preferred language or display settings — to provide a more personalised experience on subsequent visits.
• Marketing Cookies: These are used to deliver promotional content relevant to your interests and gaming history on the pk57 platform. These cookies are only set where you have consented to marketing communications.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of parts of the pk57 platform.

6. Data Sharing & Disclosure

pk57 does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We share your data only in the following limited and controlled circumstances:

• Payment Processors: We share financial data with payment service providers — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK — to process your deposits and withdrawals. These providers are contractually required to handle your data securely and use it only for the purpose of processing your transactions.
• Identity Verification Providers: We may share identity document data with third-party KYC and AML compliance service providers to fulfil our regulatory verification obligations. These providers are bound by confidentiality obligations and data processing agreements.
• Game Software Providers: Certain technical data (such as session identifiers and game round results) may be shared with the licensed game software providers that supply games to the pk57 platform, to the extent necessary for game operation and dispute resolution.
• Regulatory & Law Enforcement Authorities: pk57 will disclose personal data to competent regulatory bodies, law enforcement agencies, or other government authorities where required to do so by applicable law, court order, or our international gaming licence conditions. Where legally permissible, pk57 will notify you of such disclosure.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of pk57's assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and the applicable privacy terms will continue to protect your data.

All third parties with whom pk57 shares personal data are required to implement appropriate technical and organisational security measures and to process your data only in accordance with pk57's instructions and applicable data protection law.

7. Data Retention

pk57 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or regulatory reporting requirements.

As a general rule, pk57 applies the following retention periods:

• Account and identity data is retained for the duration of your active account relationship with pk57 and for a minimum of five (5) years following account closure, in accordance with our AML and licensing compliance obligations.
• Transaction and financial records are retained for a minimum of five (5) years from the date of the relevant transaction, as required by applicable financial record-keeping obligations.
• Communications and support records are retained for three (3) years from the date of the last interaction, to support dispute resolution and quality assurance processes.
• Marketing preferences and consent records are retained for the duration of your account and for one (1) year following any withdrawal of consent.
• Technical and usage data (including log files and analytics data) is retained for up to twelve (12) months in identifiable form, after which it may be retained in anonymised or aggregated form indefinitely.

Where pk57 is required by law to retain data for a longer period, we will do so and will inform you accordingly if this affects your data rights.

8. Data Security

pk57 implements comprehensive technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the pk57 platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive personal data stored on pk57's servers — including identity documents and financial records — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within pk57's internal systems is restricted on a strict need-to-know basis. Staff with access to player data are subject to confidentiality obligations and regular security training.
• Intrusion Detection & Monitoring: pk57's infrastructure is subject to continuous security monitoring, including intrusion detection systems and regular vulnerability assessments, to identify and address potential security threats proactively.
• Two-Factor Authentication: pk57 supports two-factor authentication for player accounts, adding an additional layer of security beyond your password.

Notwithstanding these measures, no method of transmission over the internet or electronic storage is completely infallible. If pk57 becomes aware of a data security incident that affects your personal data, we will notify you promptly in accordance with our legal obligations and take immediate steps to contain and remedy the breach.

9. Your Rights Over Your Data

pk57 respects your rights as a data subject. Subject to applicable law and our regulatory obligations, you have the following rights in respect of your personal data held by pk57:

To exercise any of the above rights, please contact pk57 support via live chat. We will verify your identity before processing any data rights request to protect your information from unauthorised disclosure.

10. Children & Minors

The pk57 platform is strictly intended for adults aged 21 years and above. pk57 does not knowingly collect personal data from any person under the age of 21. Age verification checks are applied during the registration process, and additional document-based verification may be requested at any time.

If pk57 discovers or has reason to believe that personal data has been collected from an individual under the age of 21, the relevant account will be immediately suspended, all data associated with that account will be reviewed, and the account will be permanently closed. Any deposits made by an underage player will be returned to the verified payment source, net of any bonus funds.

Parents and guardians who believe that a minor has registered or attempted to register on the pk57 platform are encouraged to contact pk57 support immediately so that appropriate action can be taken without delay.

11. Third-Party Services & Links

The pk57 platform may contain references to or integrations with third-party services — including payment processors, game software providers, and customer support tools. Each of these third parties operates under its own privacy policy and data practices, which are independent of this Privacy Policy.

pk57 is not responsible for the privacy practices of third-party services accessed through or in connection with the pk57 platform. We encourage you to review the privacy policy of any third-party service provider whose services you use in connection with your pk57 account, in particular:

• JazzCash and EasyPaisa — mobile wallet services operated by Jazz and Telenor Pakistan respectively, subject to their own privacy and data terms.
• HBL, UBL, and Meezan Bank — regulated Pakistani financial institutions, subject to State Bank of Pakistan data and privacy guidelines.

Where pk57 engages third-party processors, we do so under data processing agreements that require those parties to maintain appropriate security standards and to use your data only as instructed by pk57.

12. Amendments to This Policy

pk57 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing practices, or the services we offer. When material changes are made to this Policy, pk57 will provide reasonable advance notice through one or more of the following methods: a prominent notice on the pk57 website, a notification within the player account interface, or a direct communication to your registered contact details.

The "Effective Date" displayed at the top of this page will be updated whenever the Policy is revised. We encourage you to review this Privacy Policy periodically to stay informed about how pk57 protects your personal information.

Your continued use of the pk57 platform following the publication of any revised Privacy Policy constitutes your acknowledgment of the updated terms. If you do not agree with any amendment, you should cease using the platform and may request account closure in accordance with the procedures set out in the pk57 Terms and Conditions.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or pk57's data processing practices, you may contact us through the following channels. All data-related enquiries are handled by pk57's compliance team:

• Live Chat: Available 24/7 on the pk57 website. This is the fastest channel for privacy and data rights enquiries — average response time is 3–5 minutes.
• Email: support at pk57.bet — please include "Privacy Enquiry" in the subject line of your message for faster routing.
• Languages: Privacy enquiries are handled in English and Urdu.

pk57 aims to acknowledge all formal privacy complaints within 48 hours of receipt and to resolve them within 30 days. Where a complaint requires extended investigation, pk57 will keep you informed of progress at regular intervals.

This Privacy Policy is governed by and construed in accordance with the laws applicable to pk57's international gaming licence. Any dispute arising in connection with this Privacy Policy that cannot be resolved informally shall be referred to binding arbitration in accordance with the dispute resolution mechanism set out in the pk57 Terms & Conditions.